We need more people like Steven! He turned my bad experience into a great one. I highly recommend this location for gambling and fun. 0.2 miles from Horseshoe Bossier Casino & Hotel. Courtyard Shreveport-Bossier City/Louisiana Boardwalk. In less than 10 minutes he came back not only with the food that I requested, but chocolate covered strawberries and muffins! This man went above and beyond the call of duty to make sure to provide excellent customer service. Horseshoe Bossier Casino & Hotel: Horsehoe weekend getaway - See 9,797 traveler reviews, 512 candid photos. He went over there to find out what happened, asked me what I wanted for dinner, and had me wait in an area where I could be comfortable. I told him how they refused to serve me and the excuse that they gave was that they were too busy! I told him that I am also in the hotel industry and that is just bad for business. I spoke with a gentleman named Steven, who was the manager over all of the restaurants in the hotel. I ended up going to the front desk and asked to speak to somebody who is in charge of the restaurant. When I got there they actually refused to serve me! I was a bit stunned and as I walked away I got more mad. I went to the Asian restaurant to try to order some food to go and take back with me to the room. So, I just had a horrible experience at the horseshoe Casino in Shreveport Louisiana.
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